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Give each community question a useful answer and destination.

Illustrative idea, not a published runnable template. Grunt is prelaunch; live service is paused and live provider connections and outcomes remain unverified. The steps, providers, and outcomes below describe a concept.

When someone asks for help in a community conversation, identify the topic and prepare a relevant response. Send the reply to the channel your team has chosen for that kind of question so the right people can follow along.

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Actual availability depends on published steps, supported connections, permissions, and provider approval.

Illustrative workflow and outcome
Community member questionA new request for help or information in a community conversation
“Understand the member’s question, sort it into a useful topic, prepare a response, and direct it to the appropriate community channel.”
Work through the request.

Clear tasks, with review where it matters.

  1. Receive a community question
  2. Identify the question topic
  3. Prepare a relevant response
See all 5 tasks
A categorized response delivered to the channel assigned to that kind of question.

What this workflow could do

Helps community teams respond to incoming questions and keep related conversations together in the right place.

Review points proposed in this idea

Questions can be unclear or belong in more than one category. Review the topic choices and channel destinations, and make it easy for a person to take over when a question needs context or careful judgment.

How the idea could work

Select an illustrative task to explore its proposed role. No workflow runs here.

Explore the sequenceStep 1 of 5

  1. Start with a member’s message and retain enough of the conversation to understand what they are asking.

Step 1 of 5

Receive a community question

Start with a member’s message and retain enough of the conversation to understand what they are asking.

Proposed setup considerations

These are planning notes for the concept, not instructions for a currently available template.

  1. 01

    Define the question categories

    Choose a short set of topics that reflect the kinds of requests your community receives.

  2. 02

    Match topics to community channels

    Decide where each type of answer belongs and who can help with questions that do not have a clear destination.

  3. 03

    Set the response style and boundaries

    Provide examples of a helpful tone and explain when the bot should leave a question for a moderator.

  4. 04

    Try common and ambiguous questions

    Check routine requests, off-topic messages, and questions with missing context to confirm the answers and destinations make sense.

Read the prelaunch status

Published templates and verified customer availability remain pending.

A little help with the whole task

A little less busywork.
A little more room for you.

Explore the sample experience while launch details are being finalized.

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