Illustrative idea · CASE MANAGEMENT
Check a proposed case closure
Make sure a security issue is resolved or correctly identified before its record is closed.
Keep security cases moving, with a responder in control.
Illustrative idea, not a published runnable template. Grunt is prelaunch; live service is paused and live provider connections and outcomes remain unverified. The steps, providers, and outcomes below describe a concept.
Bring a security case and its requested updates into a team conversation so responders can review them without losing the source context. Make the affected case, proposed owner, severity, status, and follow-up task clear, then require an authorized responder to approve each consequential change.
Actual availability depends on published steps, supported connections, permissions, and provider approval.
Security case updateA new case or a requested change to an existing security case
“Present the case details and proposed assignment, severity, status, or task clearly, and hold each case or access change for an authorized responder to approve.”
Work through the request.
Clear tasks, with review where it matters.
- Identify the case and requested action
- Check the case context
- Prepare proposed updates
A source-linked case review with proposed changes and follow-up tasks visible to the security team, awaiting approval before the case is changed.
What this workflow could do
Helps a security team review case details and coordinate follow-up from a shared team conversation.
Review points proposed in this idea
A wrong assignee, severity, or status can delay a response or close an active case. Verify the case and person against the source, require an authorized responder to approve all case changes and access adjustments, and leave false-positive decisions and closures to a human reviewer.
How the idea could work
Select an illustrative task to explore its proposed role. No workflow runs here.
-
Confirm which security case needs attention and whether the request concerns ownership, severity, status, or follow-up.
-
Review the available evidence and current case details; route uncertain, sensitive, or urgent situations to the responsible responder.
-
Show the current and proposed values together, and make any requested task or assignment clear.
-
Have an authorized responder verify the case, assignee, severity, status, and requested permissions before approving each change.
-
Require a human to confirm a false-positive assessment or closure and check that approved changes and follow-up are recorded correctly.
Step 1 of 5
Identify the case and requested action
Confirm which security case needs attention and whether the request concerns ownership, severity, status, or follow-up.
Proposed setup considerations
These are planning notes for the concept, not instructions for a currently available template.
- 01
Choose case types and responsible responders
Define which security cases may be presented for review and name the people authorized to decide their treatment.
- 02
Set assignment and severity guidance
Agree how case owners and severity are proposed, and send unclear matches to a responder rather than choosing automatically.
- 03
Define case and access approvals
Specify who can approve assignments, status changes, closure, and any change to a person’s access.
- 04
Test routine and high-impact cases
Review clear, duplicate, urgent, and false-positive examples and confirm every consequential update waits for human approval.
Read the prelaunch status
Published templates and verified customer availability remain pending.
A little help with the whole task
A little less busywork.
A little less busywork.
A little more room for you.
Explore the sample experience while launch details are being finalized.
View pricing status Explore the simulation