Illustrative idea · PRODUCT DISCOVERY
Find the right gift by budget
Turn a few preferences into thoughtful gift options without sending someone through a long catalog.
Help shoppers find the right thing—without letting checkout run ahead.
Illustrative idea, not a published runnable template. Grunt is prelaunch; live service is paused and live provider connections and outcomes remain unverified. The steps, providers, and outcomes below describe a concept.
A helpful shopping conversation that checks live product details, guides a customer to a choice, and waits for a clear yes before placing an order.
Actual availability depends on published steps, supported connections, permissions, and provider approval.
Starts whenA shopper messages your business on WhatsApp, for example
“I need a carry-on suitcase under $250 that will arrive by Friday.”
Work through the request.
Clear tasks, with review where it matters.
- Receive the shopping request
- Find products that fit
- Recommend a short list
A short, in-stock shortlist. The shopper confirms the item and approves the purchase before an order is placed.
What this workflow could do
When a shopper messages your business—for example, on WhatsApp—Grunt’s model understands what they are looking for and checks your product catalog for current options. It can compare price and availability, answer follow-up questions, and help the shopper settle on an item and quantity.
Review points proposed in this idea
Browsing stays browsing: no order is created until the shopper confirms their selection and explicitly approves the purchase. Your team can receive the final order status in Slack.
How the idea could work
Select an illustrative task to explore its proposed role. No workflow runs here.
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Start when a customer sends a message on WhatsApp or another channel you choose. Understand what they want, including budget, size, delivery needs, or other preferences.
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Look up current product details, prices, and availability from your catalog. Use the information your store provides rather than guessing.
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Share up to three relevant options and explain why they fit. Ask a follow-up question when an important detail is missing.
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Make sure the shopper has selected the right product and quantity. Show a clear summary before asking them to approve the purchase.
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Do not submit anything until the shopper explicitly approves. After approval, send the agreed item and order details to checkout.
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Wait for the store’s order confirmation, then share the final status with the team in Slack.
Step 1 of 6
Receive the shopping request
Start when a customer sends a message on WhatsApp or another channel you choose. Understand what they want, including budget, size, delivery needs, or other preferences.
Proposed setup considerations
These are planning notes for the concept, not instructions for a currently available template.
- 01
Choose where the conversation starts
Pick the customer message channel for this workflow. For example, start when a new WhatsApp message arrives, rather than when someone opens a separate automation chat.
- 02
Point it to trusted product and order information
Choose the catalog and checkout your team uses. Set the currency, budget limits, delivery rules, and the details needed to prepare an order.
- 03
Set the approval boundaries
Decide what the assistant may recommend, what it must confirm with the shopper, and when it should hand a conversation to a person. Keep explicit purchase approval in place.
- 04
Try the full customer journey
Test a good match, an unavailable item, a changed selection, and a declined purchase. Check the customer messages and team update before using it with real orders.
Read the prelaunch status
Published templates and verified customer availability remain pending.
A little help with the whole task
A little less busywork.
A little less busywork.
A little more room for you.
Explore the sample experience while launch details are being finalized.
View pricing status Explore the simulation