Illustrative idea · CUSTOMER HELP
Answer product questions from approved material
Help customers find reliable answers in current product information.
Give every app question an answer with evidence behind it.
Illustrative idea, not a published runnable template. Grunt is prelaunch; live service is paused and live provider connections and outcomes remain unverified. The steps, providers, and outcomes below describe a concept.
Help people find answers in the material your team has prepared. Return relevant citations, keep repeat questions efficient, and distinguish supported answers from uncertain ones.
Actual availability depends on published steps, supported connections, permissions, and provider approval.
A question from an app userA question and its conversation context from your application
“Answer the user’s question using the relevant prepared material, include supporting citations, and indicate when the available information does not support a confident answer.”
Work through the request.
Clear tasks, with review where it matters.
- Receive the user’s question
- Check whether a recent answer is available
- Find relevant source material
A structured answer with citations and a groundedness assessment, with supported public content marked for refresh when appropriate.
What this workflow could do
Finds relevant passages from your prepared knowledge, uses them to shape a response, and returns an answer with citations and a confidence signal.
Review points proposed in this idea
An answer should be treated as supported only when the cited material backs it up. Content refresh is reserved for grounded answers; a citation or confidence score is not a substitute for review where judgment matters.
How the idea could work
Select an illustrative task to explore its proposed role. No workflow runs here.
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Collect the question and relevant conversation context from your application, along with the knowledge area the request is allowed to use.
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Reuse a recent result for an identical request when one is available, so repeat questions can be handled consistently.
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Search the prepared knowledge area for passages that relate to the question and keep the response within that material.
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Return a concise response with references to the supporting passages and a signal of how well the answer is grounded.
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Record the question, response, citations, and supporting quality information for later review.
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Request a content refresh only when the answer is grounded enough to justify it; keep that update separate from answering the user.
Step 1 of 6
Receive the user’s question
Collect the question and relevant conversation context from your application, along with the knowledge area the request is allowed to use.
Proposed setup considerations
These are planning notes for the concept, not instructions for a currently available template.
- 01
Prepare and organize trusted material
Choose the documents and knowledge areas users may ask about, and make sure their contents are current.
- 02
Set the allowed question scope
Decide which knowledge areas each request may use and what should happen when a question falls outside that scope.
- 03
Choose retention and response limits
Set conversation record details, repeat-answer duration, and reasonable limits for question length.
- 04
Review answers and refresh behavior
Test supported, unsupported, and uncertain questions. Confirm that only grounded answers can request a public content refresh.
Read the prelaunch status
Published templates and verified customer availability remain pending.
A little help with the whole task
A little less busywork.
A little less busywork.
A little more room for you.
Explore the sample experience while launch details are being finalized.
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